Our services and service promises that are always included when you purchase our goods:
- Expert advice from specialist staff with over 20 years of experience in this product world!
- Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
- Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
- After sales Service - even after the purchase we are there for you with advice and support!
Your further customer advantage when purchasing a scooter via escooter.de:
- Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications) the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
- On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
- Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
- The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
...air in tyres, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging etc. on collection. (usually eMoped vehicles with seat, indicators etc.)
1. select the day and time of the desired date.2. if applicable, enter the desired test drive products (from the 3rd one we charge a 10,- Euro test drive fee which will be deducted from the purchase of goods).3. order the appointment request like a product via the shopping basket and the appointment will be confirmed by e-mail shortly and is fixed! We are already looking forward to it!PS: For test drives is ready:- directly in front of our shop the small square (approx. 100 sqm) or in case of rain the underground car park.- the circuit in front of our shop (400 metres around the business yard).- the garage driveway for gradient testing with a gradient of approx. 50 metres at 15%.- the beautiful Westpark Munich with 7 beer gardens/cafés, 2 lakes, lake stage, theatron, rose garden, Sardenhaus, Bayernwaldhaus, China & Japan garden, Nepalese pagoda, Thai sala with Buddha statue.GPS tour data can be found on the Komoot tour planner service, for example: https://www.komoot.com/de-de/tour/1475491249/
...air in tires, assembly, adjustments, pre-charging battery, brake check, disposal of packaging, etc.
Inspection of the vehicle according to a comprehensive inspection list including working time
Overnight service - goods received the next day in the FRG or only 1 day EU - only by telephone arrangement until ~ 4 pm
Software upgrade to the latest version