Our services and service promises that are always included when you purchase our goods:
- Expert advice from specialist staff with over 20 years of experience in this product world!
- Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
- Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
- After sales Service - even after the purchase we are there for you with advice and support!
Your further customer advantage when purchasing a scooter via escooter.de:
- Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications) the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
- On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
- Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
- The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
HERE IS AN E-SCOOTER FOR HIRE AT A SPECIAL PRICE WHILE YOUR E-SCOOTER IS BEING REPAIRED BY US.If you have steep sections of road ahead and you don't want to "kick it up", the VX2 climbs a good 15% incline with ease, even with a body weight of 100 kg.No compromises.Our VX2 model stands for unrivalled riding pleasure for every route. The acceleration, range and speed leave nothing to be desired. The VX2 impresses with the highest power on the market coupled with ranges of up to 60 kilometres. This EScooter series also sets new standards in the field of micromobility in terms of technology and safety.Motor: 48V / 500W (continuous rated power - with a peak value of 1300 watts). Battery: 16.7 Ah Charging time: 8.5 h Range: up to 60 km Max. Speed: 20 km/h Max. Max. load 120 kg Net weight: 18.5 kg Degree of protection IP: 56Electronic recuperation brake at the rear & drum brake at the frontLED lightingBluetooth appDimensions when set up: 1115 x 540 x 1215 mmBattery 48V / 16'700 mAhFolded: 1100 x 535 x 490 mmTyre type: 10-inch tubeless tyresWeight: ~ 18.5 kg SCOPE OF DELIVERY ?? Vehicle charger Battery pack Instruction manual Combination lock Commuting bag Tool Licence papers
Work unit (WU) of 5 minutes measured with timer for services such as repair, assembly, check, etc.In the case of quotations or cost estimates or order confirmations, the work units are only included in the order as a forecast - larger deviations (+ 3 work units) are communicated.
Software upgrade to the latest version
...air in tyres, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging etc. on collection. (usually eMoped vehicles with seat, indicators etc.)
Batterycheck => Read out battery endurance performance in mAh (mAmper hour performance) & Ah.Result listed in writing for batteries up to 54 volts. Also available as a service for new devices to identify defective goods before delivery (we replace batteries with less than 95% capacity at rated power). State of health (SOH) of the battery.
...air in tyres, fitting, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection if necessary, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
Inspection of the vehicle according to a comprehensive inspection list including working time
Export form - filling out and process, booking, refunding the VAT. The export of the goods needs to be done within 3 month after purchase and confirmed with a official stamp of the customs when leaving the EU.