Our services and service promises that are always included when you purchase our goods:
- Expert advice from specialist staff with over 20 years of experience in this product world!
- Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
- Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
- After sales Service - even after the purchase we are there for you with advice and support!
Your further customer advantage when purchasing a scooter via escooter.de:
- Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications) the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
- On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
- Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
- The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
...we dispose of the small tyres via the professional recycler; only possible if on site.
For sustainability reasons, some manufacturers only send new batteries to end customers if old batteries are returned; these can then be recharged with new battery cells. To ensure that the old battery can be returned, a deposit is retained until the old battery arrives.With the "REFURBISHED" concept, we are helping to protect the environment and conserve resources.However, for this system to work, we need the used battery back from you.We charge a return deposit. As soon as we receive the battery, we will refund the deposit.Please use the outer packaging of the newly sent battery.
Pick-up by parcel service with parcel dimensions (max girth 300cm and longest side 175 cm) on the desired day.
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.
The dangerous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)
...air in tyres, fitting, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection if necessary, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.
Software upgrade to the latest version
Batterycheck => Read out battery endurance performance in mAh (mAmper hour performance) & Ah.Result listed in writing for batteries up to 54 volts. Also available as a service for new devices to identify defective goods before delivery (we replace batteries with less than 95% capacity at rated power). State of health (SOH) of the battery.
