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Our services and service promises that are always included when you purchase our goods:

  • Expert advice from specialist staff with over 20 years of experience in this product world!
  • Legal Warranty & If necessary, additional guarantees from manufacturers (2 years for production defects, 6 months for >70% battery capacity, etc.).
  • Product-related Technical information (the TODO on how to enjoy the product for as long as possible).
  • After sales Service - even after the purchase we are there for you with advice and support!

Your further customer advantage when purchasing a scooter via escooter.de:

  • Test drive option "Feel the difference" - we believe in almost all vehicles Test devices before using test drives, the difference is often not noticeable on the web erdriving can be. The garage driveway in front of our shop even allows slope ratings (which often differ massively from the manufacturer's specifications)  the eScooter too. To make this possible, 30 euros will be charged for test drives of several vehicles, which will then be used (billed) when the product is purchased within 3 months.
  • On request we will make one Precheck; i.e. we check the ordered goods; set them up ready to drive and test the functions for a round before handover or shipping
  • Optional Batterycheck - Reading out the battery capacity on the test device - even for new goods before delivery with written test results! To identify the "Monday battery" or the current performance status of the battery pack
  • The e-scooter product world is diverse and extensive; we therefore focus on partner brands that provide spare parts and know-how transfer. These are
    EGRET - STREETBOOSTER - TRITTBRETT - GOMATE - METZ - STEEREON - XOOTR - VMAX - MOOVI - RS17 SHIFT - SIX DEGREE - COOPOP - HAMMER - UEBLER
    Conversely, this means that we refuse to carry out service work on non-affiliated brands / third-party brands or refer you to the service centres of Ninebot, Xaomi etc. Exception tyre service - here we also change tyres / inner tubes etc. for third-party brands if the wheels are delivered disassembled by the customer.
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BULKY GOODS SURPLUS

€45.00*
on stock ✓
escooter.de
HAZARD SURCHARGE INTERNATIONAL EU SEA
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€220.00*
on stock ✓
escooter.de
OPTION: Precheck Preassembly Check Vehicle Effort level 2
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€51.00*
on stock ✓
BOSCH
SERVICEUPDATE Bosch, Heinzmann, Sparta, Gocycle, TravelScoot, Vivax etc.
Software upgrade to the latest version

€35.00*
LOCK SURCHARGE AT BE NE LUX CH
Surcharge for goods with length > 120 cm and girth > 300 cm

€75.00*
escooter.de
Working time f. Assembly, repair, inspection...
Work unit (WU) of 5 min measured with timer for services such as repair, assembly, check, etc.In the case of quotations or cost estimates or order confirmations, the work units are only included in the order as a forecast - Larger deviations (+ 3 WUs) are communicated.

€8.00*
escooter.de
Inspection / Inspection 3-4 wheels
Inspection of the vehicle according to a comprehensive inspection list including working time

€99.00*
on stock ✓
escooter.de
Initial inspection

€26.00*
on stock ✓
DEPOSIT for used battery - will be returned on arrival of the used battery
For sustainability reasons, some manufacturers only send new batteries to end customers if old batteries are returned; these can then be refilled with new battery cells. To ensure that the old battery can be returned, a deposit is retained until the old battery arrives.With the "REFURBISHED" concept, we are making a contribution to environmental protection and conserving resources.However, for this system to work, we need you to return the used battery.We charge a return deposit. As soon as we receive the battery, we will refund the deposit.Please use the outer packaging of the newly sent battery.

€100.00*
escooter.de
Export customs clearance > EUR 1000,-
Creation of export documents.

€59.50*
INTERNATIONAL BLOCKING SURCHARGE
Surcharge for goods with length > 120 cm and girth > 300 cm

€125.00*
on stock ✓
escooter.de
CUSTOMS CLEARANCE

€17.85*
on stock ✓
escooter.de
EXPRESS OVERNIGHT SERVICE serve BRD small
Express or overnight service - goods received the next day in the FRG or EU within 1 day - only possible by telephone arrangement until ~ 4 pm

€26.00*
on stock ✓
escooter.de
EXPRESS OVERNIGHT SERVICE EU big size surcharge
Overnight service - goods received the next day in the FRG or only 1 day EU - only by telephone arrangement until ~ 4 pm

€220.00*
on stock ✓
escooter.de
Complete detail cleaning
Cleaning in detail

€75.00*
on stock ✓
escooter.de
BATTERYCHECK - Read out the battery capacity on the test device - even for new goods before delivery!
Batterycheck => Read out battery endurance performance in mAh (mAmper hour performance) & Ah.Result listed in writing for batteries up to 54 volts. Also available as a service for new devices to identify defective goods before delivery (we replace batteries with less than 95% capacity at rated power). State of health (SOH) of the battery.

€35.00*
on stock ✓
Pickup only ⚐
escooter.de
Fix a date @ escooter.de TravelScoot EU
Select a day and the time slot - then order like a product via the shopping cart and the appointment is set! We are already looking forward to your visit!

€0.00*
on stock ✓
escooter.de
Inspection / review
Inspection of the vehicle according to a comprehensive inspection list including working time

€67.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 1
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging on collection if necessary, etc. Only the battery vitality test is included here, but not the capacity test; this has item number 12513.

€21.00*
on stock ✓
escooter.de
TIRE CHANGE / TUBE CHANGE
Flat rate for a removed bike. Bring the whole bike removed or send it to us and we will change the tube or tire (material such as tires or tubes are not included in this flat rate).

€27.00*
on stock ✓
escooter.de
Tire disposal small tires
...we dispose of the small tires via the professional recycler; only possible if on site.

€1.00*
on stock ✓
escooter.de
EXPRESS OVERNIGHT SERVICE serve EU middle, BRD big size
Express or overnight service - goods received the next day in the FRG or EU within 1 day - only possible by telephone arrangement until ~ 4 pm

€103.00*
on stock ✓
escooter.de
HAZARD SURCHARGE INTERNATIONAL EU MAINLAND
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€55.00*
on stock ✓
escooter.de
BATTERY RESSURRECTION with function test / load test afterwards.
Bring battery back to operating voltage with special charger - Check function on suitable system charger - Test function under load.

€35.00*
on stock ✓
escooter.de
OPTION: Precheck body Pre-assembly vehicle Effort level 3
...air in tires, assembly, adjustments, pre-charging battery, brake check, check with test ride, disposal of packaging etc. on collection. (usually eMoped vehicles with seat, indicators etc.)

€100.00*
on stock ✓
escooter.de
on stock ✓
escooter.de
SCHNELLREINIGUNG / RAPID CLEANING
Visual cleaning (not going into detail).

€21.00*
on stock ✓
escooter.de
Export form fee process VAT refund
Export form - filling out and process, booking, refunding the VAT. The export of the goods needs to be done within 3 month after purchase and confirmed with a official stamp of the customs when leaving the EU.

€26.00*
on stock ✓
escooter.de
HAZARD SURCHARGE NATIONAL BRD
The hazardous goods surcharge applies because lithium batteries from 100 Wh are subject to special handling and declaration during transportation.Special packaging and packaging typeOnly UN-approved lithium batteriesDeclaration with stickers and accompanying documentsOnly trained personnel may pack & transportVehicles with special equipmentOnly transport by land and water (no air shipment as a rule)

€19.00*
on stock ✓
escooter.de
COLLECTION organized by escooter.de
Pick-up by parcel service with parcel dimensions (max girth 300cm and longest side 175 cm) on the desired day.

€15.00*
VMAX
VMAX VX2 -GT (60 km Reichweite) - VERLEIH WÄHREND REPARATUREN (als Ersatzfahrzeug)
HIER EIN E-SCOOTER IM VERLEIH ZUM SONDERPREIS SOLANGE DEIN E-SCOOTER BEI UNS IN REPARATUR IST.Wenn steile Streckenabschnitte anstehen und ein "dazukicken" nicht gewünscht ist fährt der VX2 souverän gute 15% Steigung auch bei 100 Kg Körpergewicht.Keine Kompromisse.Unser Modell VX2 steht für unvergleichbaren Fahrspass für jede Strecke. Die Beschleunigung, Reichweite und Geschwindigkeit, lassen nichts mehr zu wünschen übrig. Der VX2 besticht durch die höchste Power auf dem Markt gekoppelt mit Reichweiten bis 60 km. Auch in Sachen Technologie und Sicherheit setzt diese EScooter Reihe neue Standards im Bereich der Mikromobilität.Motor: 48V / 500W (Dauernennleistung - in der Spitze einen Wert von 1300 Watt). Akku: 16,7 Ah Ladedauer: 8,5 h Reichweite: bis 60 km Max. Speed: 20 km/h Max. Zuladung 120 kg Netto Gewicht: 18,5 kg Schutzgrad IP: 56Elektronische Rekuperationsbremse hinten & Trommelbremse vorneLED BeleuchtungBluetooth AppMasse aufgestellt: 1115 x 540 x 1215mmAkku 48V / 16’700 mAhGefaltet: 1100 x 535 x 490 mmReifenart: 10-Zoll Tubeless- ReifenGewicht: ~ 18,5 KgLIEFERUMFANG 🗸FahrzeugLadegerätAkkuAnleitungZahlenschlossCommuting bagWerkzeugZulassungspapiere 

€5.00* per Day
on stock ✓
escooter.de
Pre-assembly of vehicle Effort level 4 very complex e.g. Butchers&Bicycle (only possible on collection)
...air in tires, assembly, adjustments, pre-charging battery, brake check, disposal of packaging, etc.

€237.00*